As a sales counsellor working for an international client, your primary job responsibilities would be providing guidance and support to individuals and businesses facing financial difficulties. Your role would involve understanding their financial situations, explaining available options, and assisting them in making informed decisions. 

Here are some specific responsibilities (After 4 weeks of Training) you might have: Consultation: Connect with clients to discuss their financial challenges and understand their unique circumstances. Gather information about their debts, assets, income, and expenses to assess their financial health. Education: Explain each option's potential consequences, benefits, and risks. Analysis: Analyze the client's financial information to evaluate the viability and suitability of different solutions. Consider factors such as income, expenses, debts, assets, and the client's overall financial goals. Recommendation: Based on the analysis, provide personalized recommendations to clients regarding the most appropriate strategy for their situation. Present the advantages and disadvantages of each option and help clients make informed decisions.

Documentation: Assist clients in completing the necessary paperwork and documentation required for the chosen option. Ensure the accuracy and completeness of the forms to facilitate the process. Client Support: Provide ongoing support and guidance to clients throughout the process. Answer their questions, address concerns, and offer advice to help them manage their file effectively. Relationship Building: Establish and maintain positive relationships with clients, referral partners, and other professionals in the industry. Maintain confidentiality and act with integrity in all business dealings.

Continuous Learning: Stay informed about industry trends, best practices, and new developments in the field of insolvency and debt management. Attend training sessions and professional development programs to enhance your knowledge and skills. Remember that the specific responsibilities may vary depending on the organization's structure, the needs of the clients, and your level of experience within the sales counselling role.

Back-office job description typically includes responsibilities such as:

• Accurately inputting and managing data in various systems or databases.
• Generating reports and analyzing data as needed for decision-making.
• Coordinating with other departments or teams as required.
• Checking work for accuracy and completeness.
• Familiarity with relevant software and tools for efficient work.
• Working with colleagues to achieve departmental goals.
• Prioritizing tasks and meeting deadlines.

A Quality Analyst (QA) in a Business Process Outsourcing (BPO) company plays a critical role in ensuring that the services delivered meet or exceed established quality standards and client expectations. Their primary responsibility is to monitor, assess, and improve the performance of the customer support or other business processes. Here are the job roles of a Quality Analyst in a BPO:

1) Monitoring & Evaluation

2) Quality Assessment

3) Feedback and Coaching

4) Documentation

5) Process Improvement

6) Training and Development

The role of a Quality Analyst in a BPO is crucial for maintaining high-quality services, ensuring client satisfaction, and contributing to the overall success of the organization. Act as a bridge between customer service representatives and management, helping to align operations with client expectations and industry standards.